Last updated: February 2026
1. Introduction
EverRoute Express (“we”, “us”, “our”) is a Canadian courier and logistics company. This Privacy Policy explains how we handle personal information collected through our website and in the course of providing delivery services.
By using our website or requesting a delivery, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
Contact details such as your name, company name, email address and phone number.
Shipment details such as pickup and delivery addresses, package type, size and weight.
Delivery preferences such as service type, preferred dates and handling instructions.
Correspondence you send to us through forms or email.
3. How We Use Your Information
We use the information we collect to:
Provide quotes and carry out requested delivery services.
Communicate with you about shipments, scheduling and delivery status.
Respond to enquiries and provide customer support.
Improve our services, coverage and website experience.
Meet legal, regulatory and record-keeping obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with couriers, delivery partners and service providers only as necessary to complete a delivery or operate our business, and with authorities where required by law.
5. Data Security
We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, use or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to provide our services, resolve disputes, and comply with legal and accounting requirements.
7. Your Rights
Subject to applicable Canadian privacy law, you may request access to the personal information we hold about you, ask that it be corrected, or request that it be deleted where we are not required to retain it.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to support basic functionality and understand how the site is used. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
Questions about this Privacy Policy or how your information is handled can be sent to info@everrouteexpress.com.
